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Technical Support
Contacting the National Support Center
Call 800-808-7645 or e-mail for technical support Monday through Friday, 8:00 a.m. to 7:00 p.m. eastern time. Please have your contract number or credit card ready.
To discuss your support options with an Avatech representative, call your local office or 800-706-1000.
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Our support models take technical support from reactive panic when processes go wrong to proactive planning and management that can lower risks and bring stability and security to your organization. Avatech Solutions is the only design automation provider with a National Support Center, and we provide the highest levels of quality, customer service, and technical expertise, including:
- Certified technical support staff has real-world experience
- Extended hours for phone support.
- Variety of support plans, including customized support options, to fit your unique needs – and your budget.
- One free incident resolution. Call us and try our support yourself.
See the Difference Expert Support Makes – Try for Free!
Avatech invites you to try our support before you buy. That's why we’re offering one free incident resolution just by following these simple instructions:*
- Call our National Support Center during regular operating hours.
- Mention the "try before you buy" offer when you speak to one of our specialists.
* Offer for first-time callers only. One incident per company.
Terms and Conditions
The free support call is a one-time, single incident, technical support call with a National Support Center specialist. This call may last up to 30 minutes or until resolution, whichever occurs first, and includes technical help regarding a problem you are having with a currently-supported product only. If it is determined that your needs are better met with training or escalated service offerings in a specific area, your support technician will refer you to an account manager contact you for further help. Support for product implementations and network deployments are available only on a paid basis as cases such as these require a significant investment of time and escalation expertise that are outside the scope of the “Try before you buy” offering.
Our support team’s mission is to assist with technical problems you encounter with currently-supported applications. However, if you need training to better understand broader concepts or how features work, Avatech believes our professional services organization may better address your needs. They are especially qualified to help you and your organization determine what knowledge or services are required to achieve your goals. To find out more information about what services are provided by our Professional Services team, please contact us at 800-808-7645.
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