Your Technical Support Options

Whichever support solution you choose, your organization will be supported by industry experts who understand how you use your software everyday. Our support plans maximize your performance and productivity while minimizing your technical hassles.

Subscription Gold Support
We’re one of a selected few Autodesk Premier Solutions Providers who have met a stringent set of criteria in order to offer Gold Support to our Subscription customers. Benefits include:

• Toll-free telephone support Monday-Friday
• Up to four named callers
• Online tracking and management of support requests
• Local language support
• Web support (included with Autodesk Subscription)

Please read the FAQ or brochure, or contact us to find out more.

Core Support
The most basic affordable level of support, designed for organizations with minimal needs for support unless you need to escalate the tough issues, Core Support gives you two hours of phone support yearly, which are billed in 15-minute increments. This works well if your users very rarely have problems with or questions about the products they use.

Complete Support
Complete Support is purchased in units of time called blocks, with discounted pricing for large quantity purchases. Your Complete Support contract brings you unlimited support for the amount of time purchased for one year from date of purchase, and may be used via phone, e-mail, web, or basic onsite support visits.

Comprehensive Custom Support
Organizations with large departments using Autodesk products will benefit most with a solution tailored precisely to their needs. With a Comprehensive Custom Support contract, we assess your staff and recommend how many hours of support we estimate you’ll use, and we’ll show you the cost savings that you’ll realize with custom support.

Per Incident Phone Tech Support
Avatech also provides support over the phone on an as-needed basis, billable to your credit card. Call our National Support Center for more information.